Terms of Service

Last updated: July 21, 2026 · Applies to suite owners and renters using the Elysium platform

1. Agreement to these terms

These Terms of Service (“Terms”) form a binding agreement between you and Elysium (“Elysium,” “we,” “us”) governing your access to and use of the Elysium website, dashboard, and related services (collectively, the “Platform”). By creating an account, publishing a listing, or booking a suite, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

2. The platform

Elysium operates a two-sided marketplace connecting salon and workspace suite owners (“Owners”) with independent beauty and wellness professionals seeking short-term suite rentals (“Renters”). Owners list suites; Renters book available time slots; the Platform facilitates payments, smart-lock access codes, and operational workflows between the two.

Elysium is solely a neutral technology platform that connects Owners and Renters. Elysium is not a party to, and assumes no responsibility for, the suite rental relationship, the condition of any suite, or the professional services performed in a suite. That relationship, and all liability arising from it, is exclusively between the Owner and the Renter involved in a given booking, as further allocated in Section 13.

3. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract to use the Platform. You agree to provide accurate, current information when creating an account and to keep your login credentials confidential — you are responsible for all activity that occurs under your account. Notify us promptly if you suspect unauthorized use of your account.

4. Owner accounts & subscription

Owners must create an account, provide accurate business and contact information (including a mobile number for transactional SMS), and subscribe to Elysium Professional to list suites. The base plan includes up to two active suite listings; additional suites may incur add-on fees as displayed at checkout.

Billing begins when you publish your first suite to the marketplace, not merely when you subscribe. Until then, your subscription remains in a deferred billing period and no platform subscription charge is applied. You may cancel before publishing to avoid platform subscription charges, subject to Stripe's payment authorization rules.

5. Requirements to publish a listing

To publish a suite on the marketplace, Owners must:

• Complete location and suite listing details (location, pricing, description);
• Connect a Seam-compatible smart lock and pass a live connection test;
• Assign a checkout / turnover contact responsible for post-booking suite verification;
• Pass Elysium Trust & Safety review when enabling marketplace publish.

Owners may assign themselves as the checkout contact. Owners may unpublish a listing at any time (for renovations, maintenance, or seasonal closure) without deleting suite data.

6. Marketplace rules & acceptable use

Listings must accurately describe the suite, comply with applicable laws, and must not solicit off-platform payments or prohibited services. You agree not to misuse the Platform, including by: attempting to circumvent booking or payment flows; scraping or harvesting data; uploading unlawful, misleading, or infringing content; or interfering with the security or normal operation of the Platform. Elysium may remove or reject listings, or suspend accounts, that violate these Terms or our trust and safety policies.

7. Renter bookings & payments

Renter booking payments are processed through Stripe. Marketplace payouts to Owners may use Stripe Connect where enabled. As between Elysium, Owners, and Renters, Owners bear full responsibility for suite condition, safety, access hardware, and honoring confirmed bookings; Elysium bears none of that responsibility. Cancellation, refund, and rescheduling terms are displayed at checkout for each booking and are incorporated into these Terms by reference.

8. SMS & communications

Owners and Renters consent to transactional SMS where required for booking confirmations, access codes, and operational alerts. Marketing SMS is optional and requires separate opt-in. Message and data rates may apply; reply STOP at any time to opt out of a given SMS thread.

9. Smart locks & third-party services

Smart-lock automation is provided through Seam and compatible hardware. The Platform also relies on third-party services (including Stripe for payments and Supabase for data storage). Elysium bears no responsibility or liability for third-party outages, lock malfunction or compatibility, or physical installation; responsibility for the smart lock and any consequence of its failure rests with the Owner, who selects, installs, and maintains the device and its credentials.

10. Intellectual property

The Platform, including its software, design, and branding, is owned by Elysium and protected by intellectual property laws. You retain ownership of content you submit (such as listing photos and descriptions) but grant Elysium a non-exclusive, worldwide, royalty-free license to display and distribute that content for the purpose of operating and promoting the Platform.

11. Termination

You may close your account at any time from your account settings. We may suspend or terminate access to the Platform, with or without notice, for conduct that violates these Terms, poses a risk to other users, or exposes Elysium to legal liability. Sections of these Terms that by their nature should survive termination (including billing obligations already incurred, limitation of liability, and dispute resolution) will continue to apply.

12. Disclaimer of warranties

The Platform is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Elysium does not guarantee uninterrupted or error-free operation of the Platform.

13. Limitation of liability & allocation of responsibility

Elysium provides the Platform only as a booking, payment, and access-coordination tool. To the maximum extent permitted by law, Elysium disclaims all liability — direct, indirect, incidental, special, or consequential — for any injury, loss, or damage arising from: suite condition or safety; access hardware or smart-lock failure; the professional services performed by a Renter; or any dispute between an Owner and a Renter. This disclaimer applies regardless of the legal theory asserted and regardless of whether Elysium knew or should have known of the risk, and is not limited to ordinary negligence.

Liability for the matters above rests exclusively with the Owner and/or Renter involved in the booking, as applicable: the Owner is responsible for the suite, its condition, its access hardware, and compliance with applicable law; the Renter is responsible for their own professional conduct, services, tools, and their own clients. Nothing in these Terms makes Elysium a guarantor, insurer, or co-obligor for either party's conduct or performance. In no event will Elysium's total liability for any claim arising out of these Terms or the Platform exceed the platform fees you paid to Elysium in the three months preceding the claim.

14. Suite Renter Liability Waiver & Insurance Declaration

By booking a suite, the Renter acknowledges and agrees to the following, in addition to Section 13 (Limitation of Liability). The full standalone version of this waiver, presented at checkout, is available at Suite Renter Liability Waiver & Insurance Declaration.

• Renter is solely responsible for maintaining their own valid business liability insurance appropriate to the services they perform while occupying the suite;
• Renter releases Elysium entirely, and releases the suite Owner except to the extent caused by the Owner's gross negligence or willful misconduct, from liability for injury, loss, or property damage arising out of Renter's use of the suite;
• Renter is responsible for any damage to the suite or its fixtures beyond normal wear caused during their booking window, which may be deducted from the refundable incidental deposit;
• This waiver applies per-booking and is recorded at the time payment is completed, regardless of whether the Renter is checking out as a guest or an account holder.

15. Indemnification

You agree to indemnify, defend, and hold Elysium harmless from any claims, damages, liabilities, or expenses (including reasonable attorneys' fees) arising from your use of the Platform, your content, or your violation of these Terms or applicable law.

Owners additionally agree to indemnify Elysium for any claim arising from suite condition, suite safety, access hardware, or an Owner's failure to honor a confirmed booking. Renters additionally agree to indemnify Elysium for any claim arising from the professional services a Renter performs, or from a Renter's conduct, while using a suite. Elysium bears no liability for, and is indemnified against, disputes arising between an Owner and a Renter.

16. Governing law & disputes

These Terms are governed by the laws of the state in which Elysium is incorporated, without regard to conflict-of-laws principles. Any dispute arising from these Terms or the Platform will first be addressed through good-faith negotiation and, if unresolved, may be brought only in the courts located in that state, and you consent to personal jurisdiction there.

17. Changes & contact

We may update these Terms from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms. If you have questions, contact support through your Elysium account dashboard.